In the second installment of our visit with Registrar Deveney, she discusses something familiar to most agents...the RMV1. As the folks at the RMV move toward a better customer service experience they have found that approximately 14% of incomplete RMV1 forms come from insurance agencies. Registrar Deveney encourages everyone to "Skip the Second Trip" and points out the 4 most common mistakes that occur.
Our first industry guest, Erin Deveney, Registrar of Motor Vehicles. She joined Donna McKenna, MAIA’s VP of Communication, to talk about what's going on at the Massachusetts RMV under the Baker Administration.
In the first of our 4 part series, Registrar Deveney addresses initiatives being taken to address customer service concerns, wait times, the use of alternative service options and online transactions and the RMV's use of social media and marketing tools to communicate more effectively. Registrar Deveney urges agents and customers alike to "See Us Online...Instead of In Line". We hear about the Fast Track (self-service licensing kiosks, which are similar to self-service airline kiosks), the 30+ transactions that are available online and more. PLUS for those interested ... the LOW PLATE LOTTERY application becomes available on June 19th. Applications must be received by August 21st. The drawing will be held prior to September 15, 2015.